These terms apply to reservations and accommodation services provided by Srivar Hotels, West Nada, Guruvayur, Thrissur, Kerala, through SrivarHotels.com and our booking service. In these terms, “we”, “us” and “our” mean Srivar Hotels; “you” means the guest or person making the reservation. By making a booking, you accept these terms and the conditions communicated with your reservation.
1. Reservations
You must be over 18 years of age and able to enter into a legally binding contract to make a booking. A reservation is confirmed when we accept it and receive the full payment or the deposit specified at the time of booking. Where a deposit is described as non-refundable, that condition applies to the deposit.
Please retain your reservation number and quote it when contacting us about changes or cancellations. Payments must be made using a valid credit or debit card or another payment method accepted by the hotel.
2. Rates, taxes & payments
Rates are per room, per night, for the dates, occupancy and room type selected. Supplements and optional services are charged separately unless expressly included. Changes to your dates, guest numbers or length of stay may change the rate.
Unless expressly stated otherwise in your booking quotation, rates exclude applicable taxes. Taxes will be added to your bill and collected at check-out. The full booking amount or the stated deposit is payable at the time of reservation; any remaining balance and additional goods or services must be paid in full at check-out.
3. Check-in, check-out & arrival
- Check-in: 12:00 noon. Check-out: 11:00 a.m. All times are Indian Standard Time.
- A guaranteed reservation is held until 6:00 p.m. on the arrival date unless a late arrival has been specified. Please contact us in advance if you expect to arrive later.
- Non-guaranteed reservations may be cancelled after the cutoff communicated by the hotel.
4. Changes to your booking
To request an amendment, contact Srivar Hotels directly and quote your reservation number. Changes are subject to availability and any revised rate. If an amendment within 48 hours of scheduled check-in removes a room night with less than 48 hours' notice, the full price of that night, including selected supplements, may be charged. The cancellation policy below also applies where relevant.
5. Cancellation & refunds
For cancellation requests and refund enquiries, see our Cancellation & Refund Policy.
Please contact the hotel directly to cancel a reservation. The following published cancellation bands apply to the full booking amount:
| Notice before the stay | Refund |
|---|---|
| 0–15 days | No refund |
| 15–25 days | 50% of the full amount |
| 25–45 days | 75% of the full amount |
| More than 45 days | 90% of the full amount |
The published bands share the 15-day and 25-day boundaries. Please confirm the applicable refund with the hotel for cancellations exactly 15 or 25 days before arrival.
- Reservations for stays between 20 December and 10 January are non-refundable.
- For a no-show or cancellation of a guaranteed reservation, the hotel reserves the right to charge for the entire stay, subject to the cancellation and refund conditions applicable to your booking.
6. Accommodation availability
If unforeseen circumstances prevent us from providing your confirmed accommodation, we will offer alternative accommodation or a full refund. If we arrange alternative accommodation for a guaranteed reservation, transport to that accommodation will be provided at our cost.
7. Conditions of stay & damage
Guests must follow the hotel's rules relating to fire safety, health, security and the comfort of other guests. Please contact us before booking if you need details of these conditions. We may end a stay immediately, without a refund or compensation to the extent permitted by law, where unacceptable behaviour causes a disturbance or nuisance to others.
You are responsible for loss or damage to the hotel or its property caused by your actions, omissions or negligence, and for the reasonable cost of repair or replacement.
8. Liability & circumstances beyond our control
To the extent permitted by applicable law, our total liability in connection with a booking is limited to the booking price, and we are not responsible for indirect or special losses. This does not exclude liability for death or personal injury caused by our negligence, misrepresentation, or any liability that cannot lawfully be excluded or limited.
We are not responsible for a failure to perform our obligations to the extent caused by circumstances beyond our reasonable control. Nothing in these terms limits your statutory rights.
9. Booking information
For details of how personal information is handled and how to contact us with a privacy request, see our Privacy Policy.
Information you provide in connection with a reservation is used to manage the booking, communicate with you, process payments and provide accommodation services. Relevant information may be shared with the booking and payment service providers needed to complete your reservation, or where required by law. Please contact us with questions about your booking information.
10. Governing law
These terms are governed by Indian law. Subject to applicable law and your statutory rights, disputes relating to bookings are subject to the jurisdiction of the courts in Ernakulam, Kerala, unless otherwise agreed in writing.
11. Contact Srivar Hotels
Srivar Hotels, West Nada, Guruvayur, Thrissur, KeralaTelephone: +91 487 2560800 / +91 487 2560900
Email: info@srivarhotels.com
