Last updated: 28 October 2026
This policy explains cancellations, booking changes, no-shows and refunds for Srivar Hotels, Guruvayur. Read it together with our Terms & Conditions and the conditions communicated with your reservation. Check the applicable conditions before confirming a booking, particularly for special dates or rates.
1. How to request a cancellation
Contact Srivar Hotels directly using the details below and quote your reservation number. Include the name on the booking, arrival and departure dates, and contact details so we can identify your reservation. Please request written acknowledgement and retain the hotel's response for your records.
If you booked through Purplekeys or another booking provider, also follow any cancellation procedure stated in your confirmation. Contact the hotel if you need help identifying the appropriate channel. Please do not assume that sending a general enquiry or closing a booking page cancels a confirmed reservation.
2. Cancellation refund bands
The following published bands apply to the full booking amount, subject to the seasonal exclusion and applicable reservation conditions described below:
| Notice before the stay | Refund |
|---|---|
| 0–15 days | No refund |
| 15–25 days | 50% of the full amount |
| 25–45 days | 75% of the full amount |
| More than 45 days | 90% of the full amount |
The published bands share the 15-day and 25-day boundaries. Please confirm the applicable refund with the hotel for cancellations exactly 15 or 25 days before arrival.
3. Seasonal bookings & non-refundable deposits
Reservations for stays between 20 December and 10 January are non-refundable. Please confirm the applicable conditions with the hotel before booking a stay that overlaps this period.
Where a deposit is expressly described as non-refundable at the time of booking, that condition applies to the deposit. Review your reservation confirmation for the payment and cancellation conditions attached to your rate.
4. No-shows & guaranteed reservations
For a no-show or cancellation of a guaranteed reservation, the hotel reserves the right to charge for the entire stay, subject to the cancellation and refund conditions applicable to the booking.
A guaranteed reservation is held until 6:00 p.m. on the arrival date unless a late arrival has been specified. If you expect to arrive later, please contact the hotel in advance. Non-guaranteed reservations may be cancelled after the cutoff communicated by the hotel. All times are Indian Standard Time.
5. Changes to dates or room nights
Request amendments directly from the hotel and quote your reservation number. Changes are subject to availability, revised rates and the conditions attached to your booking.
If a change within 48 hours of scheduled check-in removes a room night with less than 48 hours' notice, the full price of that night, including selected supplements, may be charged. The applicable cancellation conditions also apply where relevant.
6. Refund assessment & payment enquiries
The hotel will review your reservation, payment received and applicable conditions to determine refund eligibility. Please ask for confirmation of the refundable amount, any applicable deductions, refund method and expected processing time when your cancellation is reviewed.
Refund processing and the time for a credit to appear depend on the payment channel, booking provider and bank involved. No fixed processing period is stated in the published booking terms. Please contact the hotel for the expected timeline for your particular reservation and retain any refund reference provided.
If a payment was debited but you did not receive a booking confirmation, or you believe you were charged twice, contact the hotel and relevant booking or payment provider with the transaction reference, date and amount. A debit alone should not be treated as confirmation of a reservation. Do not send full card details, CVVs, PINs or one-time passwords.
7. If the hotel cannot provide accommodation
If unforeseen circumstances prevent us from providing your confirmed accommodation, we will offer alternative accommodation or a full refund. Where we arrange alternative accommodation for a guaranteed reservation, transport to that accommodation will be provided at our cost.
8. Questions & cancellation assistance
Srivar Hotels, West Nada, Guruvayur, Thrissur, KeralaTelephone: +91 487 2560800 / +91 487 2560900
Email: info@srivarhotels.com
Nothing in this policy limits your statutory rights. For information about how enquiry and booking details are handled, see our Privacy Policy.
